“Alone we can do so little; together we can do so much.” Helen Keller
One of Scottish Refugee Council’s five Regional Integration Coordinators shares insight into his role and recent partnership work with Police Scotland and the NHS.
“My role is to act as a bridge, helping groups and organisations led by and for people seeking safety to connect, share support and information, and ensure it reaches those who need it most.
“My recent work with Police Scotland and the NHS covered a number of local authority areas. As more groups approached with questions about safety, health, and wellbeing, it became clear communities would benefit from hearing directly from these services. We engaged with the police and NHS, and from there the partnership has continued to strengthen.”
How do you know what information to share?
“Deciding what information to share starts with listening. Community groups tell us what people are worried about, what misinformation may be circulating, and what support they need.
“Information can cover a range of topics, from health, such as flu vaccinations, GP access, mental wellbeing support, to safety, like reporting hate crime or what to do in an emergency. My team and I share practical advice on local services, nearby events, or changes that might affect people. We also work with organisations such as the police or healthcare providers to advise on key languages and formats for resources to ensure information can be accessed and shared effectively. Above all, our focus is on information being accessible.”
How do you get information out?
“As Integration Coordinators, we use different methods to reach as many people as possible. Online sessions allow us to connect with groups supporting refugees and people seeking asylum across Scotland, featuring speakers from Police Scotland, charities, and other partners who generously share their knowledge.
“Information is also shared through the New Scots Forum, an online space for groups and practitioners to exchange updates and resources. We also use WhatsApp and other local networks where helpful.”
What is the impact of this information sharing?
“The impact is seen in everyday interactions and larger outcomes. When people understand how services work, they feel more confident and able to participate in local life.
“Partnerships like this work because communities, public services, and local groups recognise the value of working together. Integration is not the responsibility of any one person or organisation, it’s a collective effort and I am proud to be part of the network that helps make it happen.
“We are proud as a team to build these long-lasting relationships with key stakeholders, strengthening Scottish Refugee Council’s commitment to engagement that respects people’s realities and better outcomes for communities. “
